FREQUENTLY ASKED QUESTIONS
Who is Tendril Envy Hair?
Tendril Envy is a Miami based luxury hair company. Our luxury extensions are sourced from the finest 100% human hair, handcrafted for impeccable quality, to ensure our hair is soft, natural-looking, and incredibly durable. We stand by our motto "Once your hair is perfected, others envy will be envoked!"
Can I style Tendril Envy hair like my own hair?
Certainly, our luxury hair can be heat-styled, cut, and professionally colored. Additionally, the knots on our HD closure wigs are bleachable. For optimal longevity, please adhere to our provided hair care instructions.
Should I select a HD closure wig or a U-Part wig?
U-Part Wigs: Tendril Envy suggests U-Part wigs for customers who want their natural hair to show, provided they have a minimum of 4 inches of leave-out length for a seamless installation.
HD Closure Wigs: For those desiring a luxurious hair unit with low maintenance, we recommend our HD Lace Wigs to all customers. Our 6x6 HD Lace Closure wigs provide enhanced breathability, ease of application, and an exceptionally realistic scalp appearance, thanks to the larger 6x6 closure size (industry standard is typically 5x5). Our extended 6x6 closure size also provides more parting space for versatile styling and results in a flatter install.
How long does Tendril Envy hair last?
With proper care, our luxury hair can last 6 months to a year or longer. Follow our hair care guidelines for longevity.
SHIPPING & LOCAL PURCHASES
What is the expected delivery timeframe once I've placed my order?
Once your order is processed, the delivery window is 7 business days. However, your order may arrive within 4 business days depending on the destination state.
How can I track my order once it's shipped?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's status on our website or the courier's website.
Is Tendril Envy available locally in South Florida for purchase?
Yes! Local purchase is available at the following South Florida salon(s) with a booked hair extension service appointment.
- Local Salon List - Coming Soon
REFUNDS
What is your refund policy if I'm not satisfied with my purchase?
Please note that all sales are final, and we do not accept returns or exchanges. We are committed to providing you with high-quality products, and we encourage you to carefully review your selections before making a purchase. If you have any questions or concerns about a product, please feel free to reach out to our customer support team for assistance before or after placing your order. Thank you for your understanding.
Have more questions? Use the contact form on our "Contact Us" page, and we'll get back to you.